Can I cancel the order?
Yes, you can cancel the order before it is dispatched. To do so, login to your account from which you have placed the order and you’ll find the option to cancel if the product isn’t dispatched yet. Please note, orders cannot be cancelled once it is dispatched.
How long will it take to ship the product?
Normally all the orders will be dispatched in 1-2 Business days, this is not applicable on weekends and festival holidays.
What if I refuse to collect the package at the time of delivery?
In case if you refuse the package at the time of delivery there will be an additional charge of ₹100 which will be deducted from the order amount. This is to cover the return shipping fee that our shipping partners charge us.
Can I track my order?
Yes, as soon as the product is dispatched, you’ll get the tracking details on your email.
Can I get a replacement/exchange for the product recieved?
Yes, you can by contacting us under these two scenarios.
- 1. In case you receive a product for a different model from the one you originally ordered, we’ll either initiate a return pickup or ask you to ship it back to us on your own (We will cover the shipping charges)
- 2. If you want to change to a different product, you need to ship the product you recieved back to us (at your own cost) in unused condition with original packaging, After we recieve the product, you can choose any other product on our website and also pay additional ₹150 for restocking + shipping the new product
What if the product has a defect?
We make sure all our products undergo serious quality checks before dispatch. In case you find any, Please contact us for the replacement within 24hrs after recieveing the product. We'll ship the replacement product at no additional cost.
Can I get a refund/exchange if I cannot apply the skin properly?
No refund will be given for application errors, please follow the instruction videos to apply the skin correctly.
What will be the mode of refunds?
Refunds will be sent to the original source of payment; in case your mode of payment was COD (cash on delivery) we would use Paytm or Google pay for refunds.
How soon can I expect the refund?
Refund process depends on the mode of payment used. Generally, all the refunds will be processed within 4-7 Business days.
If you have more questions regarding Cancellations, returns and refund check FAQs or contact us